This is a full-time teleworker opportunity in any state (United States). Oklahoma residency is a plus.
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
Aetna Better Health of Oklahoma, a CVS Health company, is a trusted health partner in the local Oklahoma communities we serve. We provide a full array of innovative services that enhance overall wellness and improve everyday life for our members. At Aetna Better Health of Oklahoma, we value professional development and career growth. You will work along other colleagues who align on Heart at Work behaviors and bringing your heart to every moment of health. We will support you all the way!
This is a full-time teleworker opportunity in any state (United States). Oklahoma residency is a plus.
Continuous quality improvement is more than a buzzword – it’s how we meet customer needs and control costs. Through Quality Management professionals, we put industry-leading practices and principles to work in support of our quality objectives. This position supports quality management strategy that meets internal and external constituent expectations and improves member health outcomes.
- Drives member satisfaction through targeted, strategic outreach
- Develops member campaigns and manages analysis reports
- Works with vendor management and procurement to implement member outreach campaigns
- Establishes and maintains good vendor relations
- Acts as an Advocate for, and support, the business by serving as a quality champion through measuring and monitoring the quality and effectiveness of work processes that impact customer satisfaction, medical cost management, and operational efficiency.
- Consult and/or work cross functionally to influence and promote change in order to continually deliver quality service to our internal and external customers.
- Conduct standard quality reviews /audits to measure compliance with published policies, procedures, customer and regulatory guidelines
- Identify and distribute errors to business partners
- Assist with the day-to-day maintenance and operations of assigned functional unit
- Perform analysis of data to identify and communicate trends during day-to-day work
- May perform or assist with special projects/reviews
- May provide technical or subject matter expertise concerning policies, procedures, and function-related applications/systems tools
Required Qualifications
- 2+ years’ member outreach, health care marketing, and/or other health education experience
- Customer service or call center experience.
- Experience working with data.
- Ability to work independently with a high attention to details.
- Exceptional verbal and written communication skills.
- 2+ years’ experience using personal computer, keyboard navigation, navigating multiple systems and applications; and using MS Office Suite applications (Teams, Outlook, Word, Excel, etc.)
Preferred Qualifications
- Bachelor’s degree
- QNXT experience
- Project Management experience
- Analytic experience
Education
- High school diploma/GED
Pay Range
The typical pay range for this role is:
$19.52 – $36.06
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.