A passion for helping people and attention to detail are the hallmarks of your success.
Join a team where you can make a difference.
Sodexo has an immediate new opening for a Customer Support/Operations Representative to join our team. The successful candidate will serve as a point of contact for customers, ensuring they receive an adequate level of service with their questions, concerns and/or issues.
This is a fully remote position. Preference for candidates in the Central & Pacific Time Zones.
The working hours for this role are Monday – Friday, 12Noon – 8:30PM (EST)
Key Responsibilities:
- Answering questions and inquiries from customers via the telephone, email and chat, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with software applications
- Providing timely and complete resolution of user questions/problems/issues with customer satisfaction being the goal; customers may be any user across Sodexo and Entegra businesses (client, unit, divisional, or corporate staff and management)
- Tracking and investigating customer issues through a computerized system (currently Sales Force) and documenting problem-solving techniques used to achieve resolution.
- Demonstrating listening and questioning skills to uncover all aspects of problems (for complete resolution and customer satisfaction)
- Effective communication skills and ability to work with customers through a variety of means – telephone, email, or chat. Working knowledge of Microsoft office. Demonstrates problem solving skills and analytical skills necessary in order to assess issues and develop appropriate resolutions.
Required Knowledge, Skills, and Abilities:
- High School Graduate. 1-2 years customer service experience
- Experience directly supporting customers in a help desk or call center environment (1 year minimum)
- Strong written and verbal communication skills
- Ability to work independently or as part of a team
- Strong analytical and organizational skills
- Ability to Multi-Task and set priorities
- Strong time management skills
- Computer savvy, Microsoft Office Suite (, SalesForce a plus)
- General working knowledge of PC hardware and peripherals
- Demonstrated problem solving skills
- Bilingual (Spanish or French) strongly encouraged to apply
Sound like the opportunity you’ve been waiting for? Apply TODAY! We look forward to hearing from you.
Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.
Working for Sodexo:
How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.
What We Offer
Sodexo offers fair and equitable compensation, partially determined by a candidate’s education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate’s specific criteria, like experience, skills, education and training.
Position Summary
Serves as a direct point of contact for customers. Responsible for ensuring customers receive an adequate level of service with their questions, concerns and/or issues. Answers/responds to routine questions and inquiries from customers via the telephone, Internet, fax and other technologies, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with policies, vendors and specified products/services. Consults with or transfers more difficult issues to the Rep II or management.
Qualifications & Requirements
Basic Education Requirement – High School Diploma, GED or equivalent