Description
REMOTE/POSSIBLE HYBRID POSITION ONLY IN: CA, AZ, TX, FL, IL,GA, MI, NV, UT and OR; OTHER STATES WILL NOT BE CONSIDERED
Get to Know Us
InfoSend is a privately held corporation that delivers hundreds of millions of print/electronic documents per year. InfoSend’s core competencies are information technology, document formatting, electronic payments, and document production.
Are you tired of feeling under-valued or feel just like a number at your company? Come apply with us! InfoSend was established in 1996 as a family-owned business. We have over 200 employees across multiple states, and the company culture has led to high employee retention.
We are dedicated to maintaining a great company culture, one where employees feel a sense of belonging, are treated as family and are valued for their contributions and the perspectives they bring. In addition, we believe in having a healthy work-life balance.
The Role
The Client Services Support Associate acts as the primary escalation point for both automated process alerts and client support requests. The Client Services Support Associate will attempt to address the issue or will escalate to the appropriate department and ensures that routine types of support requests are handled promptly and efficiently.
Shift Hours: M-F 5:00am-1:30pm PST; M-F 9:30am-6:00pm
What we offer:
Medical, dental, vision, and life insurance
Supplemental Insurance
Flexible Spending Account
401(k) with generous company match
Bonus Opportunity
PTO, Sick and Holiday Pay
Work-life Balance
Opportunity for growth
Employee Assistance Program
Stability!!
Qualifications:
Must have at minimum 1-year experience in a customer service related role
Must be proficient in Microsoft Word, Excel, PowerPoint, and working in a corporate network
Excellent verbal and written communication skills; ability to write in a polished and professional manner
Team player, ability to work well with others
Strong work ethic
A sense of urgency and ability to multi-task, prioritize and meet competing deadlines
Organized and detail-oriented, complete tasks in an accurate, meticulous, and careful manner
Must be proficient in general internet usage
Experience working with Adobe Creative Suite preferred
We are an equal opportunity employer
Job Type: Full-time
Salary: $16.00-$20.00 per hour