PointQA provides contact center quality and performance management services. We evaluate and analyze agent-customer interactions to unlock key behavioral and procedural drivers of sales, retention, and service. Our team is made up of independent work at home individuals who work together to provide our clients with top grade Quality Assurance service.
We Want You!
We are looking for QUALITY ANALYSTS to fill our demands in our growing business. If you have the qualifications that we are looking for, then PointQA needs you!
2 yr call center experience or the equivalent
Filipino and based in the Philippines
At least high school graduate
Fixed or flexible schedules (AT LEAST 40 hours per week)
With exceptional listening and analytical skills
Flexible, detailed, and able to successfully adapt to change
Ability to work independently
Your weekly pay will depend on these variables:
Tenure Based
TENURE BASED
The more time you work for us, the more hour base pay rate you’ll get!
Review Time
REVIEW TIME
The hours you spend listening and scoring.
Call Time
CALL TIME
Total hours of calls you have listened and scored.
Calibration score
CALIBRATION SCORE
Your calibration score with the QA lead. The more you score, the higher your hourly base will be.
Speed Evaluating Calls
SPEED EVALUATING CALLS
The amount of time of the call / the amount of time you spent reviewing it.
Reviewed Hours
REVIEWED HOURS
The way we calculate the amount of hours you work is based on the time you spend reviewing calls.