POSITION OVERVIEW:
They are looking for a Customer Service Representative who has excellent phone manner, good “phone voice” and pleasant demeanor. The ideal candidate will be extremely organized, articulate, friendly, upbeat, energetic, detail oriented and possess a very strong ability to multitask. The Customer Service Representative must be able to handle a high volume of calls, have a strong customer focus, and ability to maintain professionalism.
RESPONSIBILITIES OF THE CUSTOMER SERVICE ASSOCIATE:
- Provide support to customers via email, phone and chat
- Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction
- Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues
- Build sustainable relationships and engage customers by taking the extra mile
- Thrive in a fast-paced environment ensuring positive interactions with customers
- Utilize your unique skills and abilities to make an impact on our team by collaborating in interesting and challenging projects
QUALIFICATIONS FOR THE CUSTOMER SERVICE ASSOCIATE:
- 1 to 2+ years of Customer Service experience, or a related field involving heavy phone call volume and email
- Previous Call Center experience is a plus!
- Good verbal communication, interpersonal and listening skills
- Ability to focus and maintain composure in all situations and when there is high call volume
- Excellent problem-solving skills and the ability to proactively anticipate needs
- STRONG knowledge of Zendesk, Salesforce, and CRM systems
- Enthusiasm for and the ability to easily adapt to change
EDUCATION REQUIREMENTS:
- Bachelor’s degree is preferred.