Our client is looking for a temp to hire Customer Service/ Call Center representative for a REMOTE role.
*****While this role is remote, the candidate MUST be located in New Jersey******
Must have open availability and be willing to work between the hours of 7AM-10PM along with one weekend.
Job Responsibilities:
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills:
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Ability to work independently and manage one’s time.
- Previous experience with computer applications, such as MS Outlook or data entry software.
- Mission (TMX) or Iris (RNA) preferred
- High school diploma or GED preferred.
- 0-2 years customer service related experience required.