A Day in the Life:
The essential functions of this role are as follows:
- Develop and maintain effective relationships with internal and external customers to understand issues relating to technology, admissions, and academics and provide solutions for improving student experiences and exercising mitigation plans.
- Constantly evaluate and develop new processes to enhance the efficiency and effectiveness of the university partnership and the student experience as well as administer the application of best practices across partnerships.
- Oversee the management of day-to-day operational issues for new and continuing clients.
- Create and maintain partner program database which outlines standard operating procedures for specific university partnerships.
- Consistently organize and create a structure for the communication of changes/updates to all stakeholders.
- Help develop and maintain ownership for process flows outlining student experience.
- Ensure that data integration efforts with university partnerships are kept up to date with accurate data
- Own the development of necessary training and on-going education sessions to ensure all departments and representatives are kept informed of program information in order to successfully, accurately, and efficiently communicate this information to prospective and continuing students.
What You’ll Need for Success:
You must meet the following requirements to be considered for employment:
- Bachelor’s Degree in Marketing/Communications, Business or other relative disciplines
- Operations experience in higher education or higher ed technology is required
- 8+ years of combined experience in client relationship management, account management, project management, and/or operations management in Higher Ed
- Advanced functional process knowledge of one or more Higher Ed student information systems
- Familiarity with call center operations & technology and working knowledge of Customer Relations Management (CRM) software.
- Strong verbal and written communication skills plus experienced presentation skills with the ability to create data-rich material and share publicly in narrative formats to impact positive change
- Ability to communicate with a cross-functional team that is geographically dispersed and of different professional backgrounds in Higher Ed (i.e. University Administration, Admissions Office, Technology, etc.)
- Ability to thrive in a rapidly growing and changing company that requires high levels of flexibility and versatility
- Ability to travel to partner-sites (up to 25%)
Academic Partnerships is an equal opportunity employer and supports a diverse and inclusive workforce.