Job details
Position: Customer Service Representative
Salary/Pay Rate/Compensation:
Competitive salary based on experience, up to $30 an hour.
Hours: Full-Time (Monday – Friday, 8:00 AM – 5:00 PM PST)
Location:
This is a fully remote role, but applicants must reside in California or a state within the Pacific Time Zone. Equipment pickup is available if local to Long Beach, CA.
About Us
Our client is a family-owned software development company that specializes in innovative transportation solutions. We provide systems to various Departments of Transportation across North America to manage and permit oversize and overweight truck loads.
About the Role
We are looking for a dedicated and detail-oriented Customer Service Representative to join our growing team. In this role, you will be the first point of contact for customers, providing excellent service by answering questions, resolving issues, and ensuring a positive experience with our products and services.
Your key responsibilities will include:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshooting product-related issues, documenting customer concerns, and working closely with our support and technical teams to resolve them.
- Assisting customers with using our software solutions, including guiding them through features, helping with navigation, and providing step-by-step instructions.
- Escalating unresolved issues to appropriate teams to ensure customer satisfaction.
- Providing exceptional support during the last few hours of your shift by offering proactive solutions to client inquiries and follow-up.
Why You Should Apply:
- Work for a dynamic, family-oriented company focused on cutting-edge solutions for transportation.
- Receive comprehensive training and support to ensure your success in this role.
- Be part of a collaborative team that values your contributions to improving customer experience.
- Enjoy opportunities for growth and development within the company.
A Typical Day as a Customer Service Representative:
- Answer incoming customer calls and emails, providing helpful and accurate responses.
- Troubleshoot customer issues and resolve them with empathy and professionalism.
- Work closely with internal teams to escalate and follow up on unresolved inquiries.
- Document customer interactions in the company’s CRM system for proper tracking and follow-up.
This Job Might Be a Great Fit for You If You:
- Have a strong desire to help others and provide exceptional customer support.
- Are organized, detail-oriented, and able to handle multiple inquiries at once.
- Communicate clearly and effectively, both verbally and in writing.
- Have proficiency in Microsoft Office (Word, Outlook, Excel) and navigating web-based applications (prior customer service or technical support experience is a plus).
Education:
- Associate’s degree or equivalent experience preferred.