Enrollment Associate
This role is a high call volume, both inbound and outbound, remote contact center-based position that relies on teammates drive to meet and exceed goals. You will be the first point of contact to assist in patient and provider education. It will be your goal to schedule patients for their initial appointments with the Strive care team. Trust-based relationships are at the core of Strive’s care model and that patient experience could start with you.
Essential Functions
- Make outbound calls to prospective patients to educate them on Strive’s holistic care model
- Understand patients’ needs, demonstrating empathy for individual needs
- Based on a thorough understanding of patients’ individual needs, convincingly present Strive’s care model
- Discover and act on opportunities to provide value
- Nimbly address inquiries and objections
- Provide a hand-off to Strive’s Enrolment Advisors, sharing what you’ve learned about the patient’s unique situation and needs through our care management platform to enable excellent patient experience
- Some key performance indicators that your success will be based on include: number of daily contacts, first call resolution, average handle time, quality measurements and process adherence, ability to increase patient enrollment and education in the market you serve.
Minimum Qualifications
- 2+ years in any of the following roles:
- High performing enrollment advisor (or associate position) significantly exceeding targets
- A similar patient-facing role such as: patient care technician, dietician tech, LPN
- Any highly-consultative, sales role
- Internet Connectivity – Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms
Preferred Qualifications
- Passionate about Strive’s mission and helping kidney disease patients access much better care
- Strong ability to demonstrate empathy, build relationships, discover patients’ needs, and present our program convincingly in a phone call
- Highly collaborative, with excellent communication skills (verbal & written)
- Growth minded, adaptable, ready to stretch your comfort zone
- Demonstrate entrepreneurial spirit, identifying and collaborating to solve complex problems, and drive continuous improvement efforts
- Infectiously positive attitude and desire to learn, grow and lead
- Fluency in another language
Hourly Range: $22.25-$25.00
Strive Health offers competitive compensation and benefits, including Health insurance, Dental insurance, Vision insurance, 401k Retirement Plan with Employer Match, Life and Accidental Death & Dismemberment insurance, Disability insurance, Health Savings Account, Flexible Spending Account, paid company holidays, in addition to Vacation Time Off. An annual performance bonus, determined by company and individual performance, is available for many roles as aligned to Strive Health guidelines.
Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talentacquisition@strivehealth.com