Under general supervision, this Client Support Representative role is responsible for general clerical duties such as answering phones, responding to email inquiries, managing the work flow through various applications and maintaining professional communication with our Leadership team, Customer Service peers, inter-departmental and external sales teams as well as Humboldt merchants.
What You’ll Do:
- Review and respond to merchant’s & sales agent requests via telephone and/or email.
- Answer phone calls within our Service Level Agreement standards.
- Participate in the completion of special projects assigned by leadership.
- Complete required training (s) within the allotted time frame.
- Attend and participate in weekly and monthly team meetings
What We Need From You:
- High school diploma or equivalent.
- Minimum one (1) year experience working in an office environment.
- Strong customer service skills.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Ability to follow directions, and seek out guidance for clarity, if needed.
- Professional telephone etiquette.
- Typing 30-35 wpm
- Critical thinking
- Data Analysis
What we offer:
We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:
- Medical, Dental, & Vision Coverage
- Flexible Paid Time Off
- 401(k) + Match
- Mental Health Support & Well-Being Program
- Paid Maternity & Paternity Leave
- Education Assistance
- Company-funded Lifestyle Spending Account
Please note: North American Bancard is a US based company and no sponsorship is available for this position at this time.
Who we are:
North American Bancard (NAB), and our family of companies, help businesses prosper through smarter commerce for all. Propelled by our core values of simplicity, experience focus, and partnership, we continue to innovate the next generation of payment technologies and experiences for our clients and their customers. Our team is trusted by more than 250,000 business owners to process more than $45 billion worth of transactions every single year.
Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We’re proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.