Acuity Scheduling allows businesses to offer online booking and effortlessly manage their appointments. We are a market leader, serving more than 167,000 businesses of all sizes and handling tens of millions of appointments each year. Our mission is to make scheduling easy, so our customers have more time to focus on what they enjoy most in life.
We are looking for an empathetic human in search of a customer-centric career working remotely to support our customer’s needs. We are a connected, collaborative, unique remote team where you can show up as your authentic self while helping entrepreneurs and small business owners succeed. Our Squarespace Customer Operations guiding philosophy is to be thoughtful, caring and efficient in supporting customers.
This remote role reports to a Customer Support Team Lead. You will begin on Monday April 15, 2024. All shifts are based on how and when our customers contact us for assistance.
You’ll Get To…
Engage our customers through live chat and email in a thoughtful, caring and efficient manner
Troubleshoot straightforward and complex customer issues
Keep up-to-date on new product features and improvements
Collaborate with teammates to learn and improve ways of working together and helping each other and our customers
Achieve set targets for pace and quality in live chat and email
Identify system issues and communicate with our Product Operations team
Identify non-standard customer experiences and escalate issues
Who We’re Looking For
Must be available for a consistent daily shift for a schedule of 40 hours a week, with weekend and holiday coverage when our customers need us
To be eligible for this role you will need to live in one of the following states: Colorado, Oregon, or Washington
Experience with dynamic writing skills with strengths in grammar and spelling
Strong reading comprehension to help identify the cause of a problem
Comfortable working in a independently and collaboratively in a remote role
Capable managing ambiguity and adapting to change
Previous customer support experience a bonus
A quiet, distraction-free work space within a dedicated room. This room will need a door that you can shut, an ergonomic chair and a desk
Uninterrupted, reliable network connection
Benefits & Perks
A choice between medical plans with an option for 100% covered premiums
Health Savings Account with Squarespace funding
Fertility and adoption benefits
Supplemental Insurance plans
Headspace mindfulness app subscription
Retirement benefits with employer match
Flexible paid time off
Up to 20 weeks of paid family leave
Equity plan for all employees
$100 per month remote Stipend
Access to supplemental insurance plans for additional coverage
Education reimbursement
Employee donation match to community organizations
6 Global Employee Resource Groups (ERGs)
Cash Compensation Range: $48,000 – $56,000 USD
The hourly rate for this position will vary based on job-related criteria including relevant skills, qualifications, experience, and location, among other factors.
In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.