Join The Mods – New Mods /Contractor/ Hybrid
ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Tier 2 Customer Support!
Do you have a Tier 2 Customer Support background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.
Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.
Stay on Track With this Great Project!
ModSquad has partnered with a great company that recently brought their GPS tracking service to the US and is looking for a stellar customer support team to continue the success of that transition! Join the team and help customers with all of their fleet tracking needs. Do you see yourself as a skilled Tier 2 CS agent with a knack for handling technical and professional conversations? We’re looking for you!
Hourly Rate:
To be discussed in the interview phase
Language:
English
Commitment:
90 days (as needed)
What We Are Looking For:
Previous CS experience
Familiarity with Zendesk
Familiarity with Google Suite Tools
Experience with ticket, chat, and phone support
Strong written and verbal communication skills
Ability to craft freehand responses
What’s In It For You:
The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
Flexible self-scheduling
Access to ‘Hot Gigs’ postings exclusive to the Mod Network
Work from home
Competitive hourly rate – Discussed during your first interview
Paid orientation
Workspace Requirements:
Dedicated laptop or desktop computer with Windows 10 or above
Quality headset
Quiet workspace to take calls
Willingness to install MSQ security software and 2FA app on phone
IMPORTANT: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.