Cella
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Compensation Range: $20 – 24 per hour
We are looking for a Digital Beauty Advisor with a flair for digital communication and a knack for providing exceptional customer service to join our client’s dynamic team!
As a Digital Beauty Advisor, you will support brands by responding to consumer contacts on social and public channels. You will provide expert knowledge to consumers, salons, and other sources contacting our client for information or seeking assistance on their brands, products, or brand ecommerce sites. You will utilize opportunities to build sustainable relationships and offer insights to the brands and internal Care team for continuous service and platform improvement.
Responsibilities:
- Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers in a timely manner (Tik Tok, Facebook, Instagram, Twitter).
- Support public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed.
- Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices.
- Follow Brand and Care provided social FAQ documents for launches and key social moments.
- Compose custom responses that clearly address the issue in a way that is understandable by the consumer.
- Recognize and recommend new ways to influence consumers in their purchase decisions.
- Alert critical customer complaints to internal Care and Brand teams and assist with problem-solving.
- Provide social content and engagement recommendations based on consumer feedback and trends.
- Stay up to date on new social media platforms, tools, and best practices.
- Live in the social ecosystem, stay on top of emerging trends in the landscape.
Compensation Range: $20 – 24 per hour
Interested in becoming a Digital Beauty Advisor? Get to know Kristen and join her in “The Day in the Good Life of a Beauty Advisor”.