Description
Position at Jacoby & Meyers
Do you bring passion to your jobs? Do you love talking to prospective clients and generating new business? Do you thrive on earning incentive compensation for generating the business you bring in? If you do, Jacoby & Meyers has an opportunity for you!
Jacoby & Meyers is the nation’s pre-eminent law firm protecting consumers since 1972. We are currently seeking a smart and determined intake specialist to join our growing team. At Jacoby & Meyers, every single employee gets to make an impact. Our values guide the way we work with each other. It’s a culture where you have the freedom to experiment and push your talents as far as they can go.
Job Title: Intake Specialist
Pay Range: $20.00/hour – $25/hour Plus Bonus
Type of Position: Full Time
Location: Fully Remote
Hours: You will be assigned a 40-hour shift that may include weekends, evenings and holidays. Hours may range from:
M-F: 7:00am – 10:00pm Pacific Time
SA: 8:00am – 4:30pm Pacific Time
SU: 9:00am – 5:30pm Pacific Time
Overtime as available and with little notice
Job Description:
The role of the Intake Caller is vital to the success of Jacoby & Meyers. This role is on the front line personally speaking to people coming to us for help at a time in which they are most vulnerable and need legal assistance. “I have been injured in a car accident – how do I get to work?” “How do I get my kids to school?” That’s where you fit in.
In this role, we will train you to use your top-notch sales & customer service skills to understand their case and qualify whether it is a situation that merits the help of our firm. You will be the front-line team member who will best understand their injury and details, as well as being the first to help them. Your success is ultimately measured by your ability to turn those qualified prospective clients into signed clients. You will enjoy the ultimate measure of success in this role if you can convert 95% of qualified prospective clients into retained clients.
Core duties and responsibilities include the following. Other duties may be assigned.
Answer inbound calls, emails, and chats from potential clients
Convert 95% of qualified leads into retained clients by using your sales skills to build rapport with callers and explaining the value that Jacoby & Meyers provides to their clients
Earn incentive compensation in addition to a competitive base salary
Probe caller for the details of their injury in a courteous and efficient manner
Make a great and lasting impression on clients and potential clients
Follow-up with callers in a consistent and respectful manner
Update client records with accurate, thorough, and timely information & notes
Refer clients with non-personal injury cases to partner law firms
Qualifications:
Customer service experience preferred
Sales experience preferred
Empathetic, caring and persuasive communication skills
Excellent written and oral skills
Fluency in the use of computer systems including email programs, internet usage, customer relationship management systems and proven ability to apply computer skills to new systems
Legal industry background preferred
Excellent organizational skills
Spanish fluency highly desirable
What We Offer:
Medical, Dental, and Vision Insurance
Pet Insurance
Hospital & Accident Plans
Company-paid Life Insurance and AD&D Coverage, Voluntary Life Insurance
Short-term and Long-term Disability
Employee Assistance and Travel Assistance Programs
Paid Time Off, Paid Sick Time, Paid Holidays
Health FSA and Dependent Care FSA
Accident Insurance
Commuter Transportation Incentive
Flexible Hours
Fully-paid parking
401(k) with Company Match
Learning and Development Programs
Remote Positions