Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors alongside nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis.
We believe in going above and beyond to support donor families during and after the donation process. Our core values are what guide us, allow us to excel at serving our community, and keep our culture at Iowa Donor Network alive.
Position Overview:This position will work with Iowa Donor Network hospital partners to remotely manage triage and initial clinical evaluation for organ, eye, and tissue donation opportunities. Daily activities include collaboration with donor hospital staff, medical examiners, and other essential stakeholders.
Job Qualifications:
- A combination of education and equivalent field experience in a clinical setting or science- related field. (i.e., Nursing, Paramedic, Respiratory Therapist, or another applicable field.)
- Two-year degree or equivalent experience in a healthcare setting preferred.
- Experience with organ, tissue, or eye donation preferred.
Schedule:
- 6 or 7 shifts per pay period
- Night Shift position
- 6pm-6am
*holidays and weekends required
Organization Responsibilities:
Essential Functions and Performance Responsibilities:
| Support the donation process by triaging the medical evaluation of all vented and non-vented referrals.Complete an effective medical evaluation of eye referrals.Serve as a support team for the eligibility work process.Collaborate with Referral Management Supervisor to manage updates in changing medical information.Ensure effective verbal and written communication and collaboration with hospital staff, physicians, related donation agencies, and other Iowa Donor Network team members to maximize organ and tissue donation.Participate in process improvement and quality assurance activities.Record and submit referral and case data for process improvement analysis and industry standards.Serve as organizational expert regarding tissue donor eligibility. |
Demonstrate ability to work with sensitive information and respond in a timely manner.
Exceptional ability to review medical information and communicate efficiently across multiple channels.
Strong ability to navigate multiple software systems, programs, and communication tools daily.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Ability to provide excellent customer service to a diverse audience.
Physical Requirements:
Requires the use of an IDN issued phone and physical ethernet cable connection from the wall of the home to the workstation.
Prolonged periods of sitting at a desk and working on a computer.
Maintain availability for communication 24/7/365.
Organizational Responsibilities:
It is required that IDN employees demonstrate commitment to the mission and vision, maintain effective communication, exhibit teamwork, respect diversity, follow policies and procedures, maintain confidentiality of all donor, recipient and organizational information, demonstrate accuracy and thoroughness while meeting productivity standards, observe safety and security procedures, be consistently punctual and dependable, actively participate in performance improvement activities and continually demonstrate behavioral expectations and core values.
Employee’s obligation to maintain the confidentiality of information shall survive the termination of employee’s employment with IDN.
All requirements are subject to modifications to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed in this position. I will be required to follow any other job-related instructions and to perform any other job-related duties requested by my supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, I know that I must possess the abilities or aptitudes to perform each duty proficiently. I realize neither the job description nor this document creates an employment contract, implied or otherwise, other than an “at will” employment relationship.