Description
Hey there! We’re Acclara.
As a remote-first workforce with team members in all 50 states, we’re a unique group of strategists, technologists, and service providers—all united in serving our partners to deliver the best care to their patients, helping build even healthier communities for us all to live and work in.
We bring our one-of-a-kind selves to work each day, and we welcome (and want) you to do the same. Coffee connoisseurs, moms and dads, runners, animal lovers, adventurists—the list goes on—we all came to make a difference, and we stay because we’ve found a place where we don’t have to do it alone.
Our team’s work is fueled by our CORE values of Commitment, Outcomes, Respect, and Empowerment. They’re the “how” behind what we do, guiding our actions as we aim to change the way technology and services come together.
The Role
The Credit Balances Representative is responsible for effectively managing credit balance workloads and responds, resolves, and follows up on external and internal inquires in a timely manner. This position maintains consistent productivity and quality of work in a challenging, fast paced and rapidly changing environment.
What You’ll Do
Resolve credit balances in a timely and accurate manner.
Process internal and external refund requests.
Identify trends and escalate where appropriate.
Maintain confidentiality of all patient demographics, medical, and financial information, ensuring proper handling and disposal of confidential documents and adherence to HIPAA.
Respond to requests for information and resolve accounting discrepancies.
Resolves unidentified payments through research.
Maintain accurate, clear, concise, and complete notes and other relevant information in a timely manner.
Comply with all applicable, federal, state, and local laws, regulations, and requirements as well as Acclara (an R1 Company) policies and procedures in all aspect of job performance.
What We’re Looking For
Highschool diploma or equivalent.
1 year healthcare, revenue cycle or finance experience.
Proven knowledge of billing process and credit resolution.
Understanding of basic accounting techniques, analyze/interpret financial data and ability to work with numbers quickly and accurately.
Proven record of strong organization and planning skills and the demonstrated ability to effectively manage time and achieve results in a fast-paced environment.
Able to handle multiple priorities, with excellent attention to detail and commitment to quality.
Demonstrated service excellence with customers, clients, and co-workers.
Proven effective and respectful face-face, telephone, and interpersonal communication skills.
Ability to appropriately resolve issues and escalate when necessary.
Ability to work collaboratively in a team environment in a positive and professional manner.
Proven PC proficiency in MS Office applications.
Demonstrated knowledge of HIPAA rules and regulations.
How We Take Care of Our Team Members
Remote-first workplace, with opportunities to work on-site in certain locations
Comprehensive medical, dental, and vision coverage
Parental leave
401K with company match
Company-paid life insurance, short-term disability, and long-term disability
Paid time off and holidays
Pay Range: $16.33 – $30.81
This compensation range is a reasonable estimate that extends from the lowest to the highest pay Acclara in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. Acclara may ultimately pay more or less than the posted range as permitted by law